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Questions marked with an asterisk ( * ) are required.
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* Name
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* Company Name
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Title
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* Email Address
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GCC Sales Department
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied")
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| * A-1. |
Sales Representative answers your inquiries in a timely manner. |
10
9
8
7
6
5
4
3
2
1
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| * A-2. |
Sales Representative is knowledgeable and professional about GCC's products. |
10
9
8
7
6
5
4
3
2
1
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| * A-3. |
Sales Representative provides you adequate product information and support. |
10
9
8
7
6
5
4
3
2
1
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| * A-4. |
Sales Representative processes your order in a timely manner. |
10
9
8
7
6
5
4
3
2
1
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| * A-5. |
Sales Representative delivers your order on time and bills you correct invoice. |
10
9
8
7
6
5
4
3
2
1
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| * A-6. |
How satisfied are you with the lead time and shipping arrangements? |
10
9
8
7
6
5
4
3
2
1
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| * A-7. |
Overall, how satisfied are you with GCC's Sales Department? |
10
9
8
7
6
5
4
3
2
1
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Suggestions and comments regarding our Sales Department.
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GCC Customer Service Department
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * B-1. |
Customer Service Representative responds to your inquiries in a timely manner. |
10
9
8
7
6
5
4
3
2
1
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| * B-2. |
Customer Service Representative is knowledgeable and capable of recognizing your difficulties when problems are encountered. |
10
9
8
7
6
5
4
3
2
1
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| * B-3. |
Customer Service Representative is willing to help and provides adequate support. |
10
9
8
7
6
5
4
3
2
1
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| * B-4. |
Customer Service Representative processes your order in a timely manner. |
10
9
8
7
6
5
4
3
2
1
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| * B-5. |
Customer Service Representative delivers your order on time and bills you correct invoice. |
10
9
8
7
6
5
4
3
2
1
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| * B-6. |
How satisfied are you with the lead time and shipping arrangements? |
10
9
8
7
6
5
4
3
2
1
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| * B-7. |
How satisfied are you with GCC's product training? |
10
9
8
7
6
5
4
3
2
1
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| * B-8. |
What is your overall satisfaction with GCC's technical support? |
10
9
8
7
6
5
4
3
2
1
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| B-9. |
What is your overall satisfaction with GCC's warranty policy? |
10
9
8
7
6
5
4
3
2
1
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| * B-10. |
What is your overall satisfaction with GCC's RMA? |
10
9
8
7
6
5
4
3
2
1
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| * B-11. |
Overall, how satisfied are you with GCC's Customer Service Department? |
10
9
8
7
6
5
4
3
2
1
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Suggestions and comments regarding our Customer Service Department.
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GCC Marketing Communications Department
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * C-1. |
How often do you read our E-newsletter? |
Always
Often
Sometimes
Seldom
Never
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| * C-1-1. |
Do you think the GCC monthly E-newsletter provides you updated information? |
10
9
8
7
6
5
4
3
2
1
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| * C-1-2. |
How satisfied are you with our E-newsletter? |
10
9
8
7
6
5
4
3
2
1
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Suggestions and comments regarding our E-newsletter.
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| * C-2. |
Do you think the GCC Distributor Club provides you sufficient resources and supports? |
10
9
8
7
6
5
4
3
2
1
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| * C-2-1. |
Have you ever downloaded anything from the "download area" at GCC distributor club? |
Always
Often
Sometimes
Seldom
Never
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| * C-2-2. |
How satisfied are you with the GCC Distributor Club? |
10
9
8
7
6
5
4
3
2
1
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Suggestions and comments regarding our GCC Distributor Club.
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| * C-3. |
How would you rate www.gccworld.com? |
10
9
8
7
6
5
4
3
2
1
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| * C-4. |
How would you rate www.laserproi.com? |
10
9
8
7
6
5
4
3
2
1
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| * C-5. |
How would you rate www.gccstellarjet.com |
10
9
8
7
6
5
4
3
2
1
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| * C-6. |
How would you rate GCC's product brochures? |
10
9
8
7
6
5
4
3
2
1
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| C-7. |
How would you rate GCC's print ads? |
10
9
8
7
6
5
4
3
2
1
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| * C-8. |
How would you rate GCC's tradeshow exhibit displays? |
10
9
8
7
6
5
4
3
2
1
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Suggestions and comments regarding our marketing materials.
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| * C-9. |
Have you ever received sales leads from our branches? |
Always
Often
Sometimes
Seldom
Never
I don't know
|
| * C-10. |
Overall, how satisfied are you with GCC's Marketing Communications Department? |
10
9
8
7
6
5
4
3
2
1
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Suggestions and comments regarding our Marketing Communications Department.
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GCC Products
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * D. |
Which of our products do you purchase (Multiple Choice)? |
A. LaserPro Laser Engraving / Cutting Systems - Venus II, Mercury II, Spirit, Spirit GE, Spirit GX II, Explorer, C180, S290, Gaia
B. LaserPro Laser Marking Systems - StellarMark
C. GCC Cutting Plotters - Jaguar, Puma, Bengal and Sable series
D. GCC StellarJET UV-Curable Inkjet - 250UV, K100UV
E. GCC StellarJET UV-Curable Inkjet - 183UVK, K72UV
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GCC LaserPro Laser Engraving/Cutting Systems -
Venus II, Mercury II, C180, Spirit Series (Spirit, Spirit GE and GX), S290 and Gaia II.
|
| * D-A1. |
Please select the model(s) you carries. (Multiple Choice) |
Venus II
Mercury II
C180
Spirit
Spirit GE
Spirit GX
S290
Gaia II
|
|
|
| * D-A2. |
How would you rate the reliability and stability? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A3. |
How would you rate the productivity? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A4. |
How would you rate the output quality? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A5. |
How would you rate the user friendliness? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A6. |
How would you rate the features and functions? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A7. |
How would you rate the technical specifications? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A8. |
Please rate the overall quality of LaserPro Laser Engraving / Cutting Systems. |
10
9
8
7
6
5
4
3
2
1
|
|
|
| * D-A9. |
Overall, how satisfied are you with the user manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A9-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instruction
Layout
Others (Please specify in the comment box below.)
|
| * D-A10. |
Overall, How satisfied are you with the maintenance manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A10-a. |
Which part of our maintenance manual needs the most improvement? |
Wording
Content
Instruction
Layout
Others (Please specify in the comment box below.)
|
| |
Suggestions and comments regarding the user manuals and maintenance manuals of LaserPro Laser Engraving Systems.
|
|
|
| * D-A11. |
Have you ever watched our showcase video? |
Yes, I have.
No, I have not.
|
| * D-A11-a. |
Please rate our video showcase. |
10
9
8
7
6
5
4
3
2
1
|
| * D-A12. |
Overall, how would you rate the monthly LaserPro showcase? |
10
9
8
7
6
5
4
3
2
1
|
| * D-A13. |
Overall, how satisfied are you with our LaserPro Laser Engraving / Cutting Systems? |
10
9
8
7
6
5
4
3
2
1
|
| |
Suggestions and comments, or please mark down which part of our LaserPro Laser Engraving / Cutting Systems needs the most improvement.
|
|
Marketing Information for the LaserPro Laser Engraving Systems.
|
| * D-A14. |
Direction of Mercury II -- which factor is more important to you? |
Lower price.
More upgraded functions.
I don't know.
|
| |
Why?
|
| * D-A15. |
Do you think there is a demand for a high speed laser engraving model with a 48" x 24" working area? |
Yes, I do.
No, I don't think so.
I don't know.
|
| |
Why?
|
| * D-A16. |
Do you think the Venus II should be phased out? |
Yes, I do think so.
No, I don't.
I don't know.
|
| |
Why?
|
| * D-A17. |
Do you think there is a demand for a laser engraver with faster working speed (>80ips)? |
Yes, I do.
No, I don't.
I don't know.
|
| |
Why?
|
| * D-A18. |
Do you think Ethernet on the Spirit Series (Spirit, Spirit GE and Spirit GX) is a "must"? |
Yes, I agree.
No, I don't.
I don't know.
|
| * D-A18-a. |
Why is ethernet a must? |
Necessary for higher file transfer speed.
Necessary for Networking requirements.
|
GCC LaserPro Marking Systems - StellarMark
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * D-B1. |
Please select the model(s) you carries. (Multiple Choice) |
I-series
C-series
|
| * D-B2. |
How would you rate the reliability and stability? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B3. |
How would you rate the throughput? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B4. |
How would you rate the output quality? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B5. |
How would you rate the output wattage? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B6. |
How would you rate the exterior design & dimension? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B7. |
How satisfied are you with the installation? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B8. |
How would you rate the user friendliness? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B9. |
How would you rate the features and functions? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B10. |
How satisfied are you with the technical specifications? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B11. |
Please rate the overall quality of LaserPro StellarMark. |
10
9
8
7
6
5
4
3
2
1
|
| * D-B12. |
Overall, how satisfied are you with the the user manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B12-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instruction
Layout
Others (Please specify in the comment box below. )
|
| * D-B13. |
Overall, how satisfied are you with the the maintenance manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-B13-a. |
Which part of our maintenance manual needs the most improvement? |
Wording
Content
Instruction
Layout
Others (Please specify in the comment box below. )
|
| |
Suggestions and comments regarding the user manuals and maintenance manuals of LaserPro StellarMark.
|
| * D-B14. |
Overall, how satisfied are you with our LaserPro StellarMark Laser Marking Systems? |
10
9
8
7
6
5
4
3
2
1
|
| |
Suggestions and comments, or please mark down which part of our LaserPro StellarMark Laser Marking Systems needs the most improvement.
|
GCC Cutting Plotters - Jaguar, Puma, Bengal and Sable.
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * D-C1. |
Please select the model(s) you carries. (Multiple Choice) |
Jaguar Series
Puma Series
Bengal
Sable
|
| * D-C2. |
How would you rate the reliability and stability? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C3. |
How would you rate the throughput and cutting speed? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C4. |
How satisfied are you with the output quality? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C5. |
How would you rate the cutting force? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C6. |
How satisfied are you with the tracking accuracy. |
10
9
8
7
6
5
4
3
2
1
|
| * D-C7. |
How satisfied are you with the contour cutting function (AAS II)? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C8. |
How would you rate the flexibility to cut thin & thick materials? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C9. |
How would you rate the user friendliness? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C10. |
How would you rate the features / functions? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C11. |
How satisfied are you with the technical specifications? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C12. |
How would you rate the appearance, dimensions and weights? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C13. |
Please rate the overall quality of GCC Cutting Plotters. |
10
9
8
7
6
5
4
3
2
1
|
| * D-C14. |
Overall, how satisfied are you with the the user manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C14-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instruction
Layout
Others (please specify in the comment box below.)
|
| * D-C15. |
Overall, how satisfied are you with the the maintenance manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-C15-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instructions
Layout
Others (please specify in the comment box below.)
|
| |
Suggestions and comments regarding the users manuals and maintenance manuals of GCC Cutting Plotters.
|
| * D-C16. |
Overall, how satisfied are you with the GCC Cutting Plotters? |
10
9
8
7
6
5
4
3
2
1
|
| |
Suggestions and comments, or please mark down which part of our GCC Cutting Plotters needs the most improvement.
|
GCC StellarJET UV Curable Inkjet Printers - Grand Format: 250UV, K100
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * D-D1. |
Please select the model(s) you carries. (Multiple Choice) |
StellarJET 250UV
StellarJET K100UV
|
| * D-D2. |
How would you rate the reliability and stability? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D3. |
How would you rate the productivity? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D3. |
How satisfied are you with the output quality? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D4. |
How satisfied are you with the user-friendliness? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D5. |
How satisfied are you with the features / functions? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D6. |
How satisfied are you with the technical specifications? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D7. |
Please rate the overall quality of GCC StellarJET (Grand Format) UV Curable Inkjet Printers. |
10
9
8
7
6
5
4
3
2
1
|
| * D-D8. |
Overall, how satisfied are you with the the user manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D8-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instructions
Layout
Others (please specify in the comment box below.)
|
| * D-D9. |
Overall, how satisfied are you with the the maintenance manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-D9-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instructions
Layout
Others (please specify in the comment box below.)
|
| |
Suggestions and comments regarding the users manuals and maintenance manuals of GCC StellarJET (Grand Format) UV-curable Inkjet Printers.
|
| * D-D10. |
Overall, how satisfied are you with GCC StellarJET ( Grand Format) UV-curable Inkjet Printers? |
10
9
8
7
6
5
4
3
2
1
|
| |
Suggestions and comments, or please mark down which part of our GCC StellarJET ( Grand Format) UV-curable Inkjet Printers needs the most improvement.
|
GCC StellarJET UV Curable Inkjet Printers - Large Format: 183UVK, K72UV
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * D-E1. |
Please select the model(s) you carries. (Multiple Choice) |
StellarJET 183UVK
StellarJET K72UV
|
| * D-E2. |
How would you rate the reliability and stability? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E3. |
How would you rate the productivity? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E4. |
How satisfied are you with the output quality? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E5. |
How satisfied are you with the user-friendliness? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E6. |
How satisfied are you with the features / functions? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E7. |
How satisfied are you with the technical specifications? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E8. |
Please rate the overall quality of GCC StellarJET (Large Format) UV curable inkjet printers? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E9. |
Overall, how satisfied are you with the the user manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E9-a. |
Which part of our user manual needs the most improvement? |
Wording
Content
Instructions
Layout
Others (Please specify in the comment box below.)
|
| * D-E10. |
Overall, how satisfied are you with the the maintenance manual? |
10
9
8
7
6
5
4
3
2
1
|
| * D-E10-a. |
Which part of our maintenance manual needs the most improvement? |
Wording
Content
Instruction
Layout
Others (Please specify in the comment box below)
|
| |
Suggestions and comments regarding the users manuals and maintenance manuals of GCC StellarJET (Large Format) UV-curable Inkjet Printers.
|
| * D-E11. |
Overall, how satisfied are you with the GCC StellarJET (Large Format) UV Curable Inkjet Printers? |
10
9
8
7
6
5
4
3
2
1
|
| |
Suggestions and comments, or please mark down which part of our GCC StellarJET ( Large Format) UV-curable Inkjet Printers needs the most improvement.
|
GCC Overall Performance
(10-1 represents "Completely Satisfied" to "Completely Dissatisfied") |
| * E-1. |
Overall, please rate the quality of GCC's performance. |
10
9
8
7
6
5
4
3
2
1
|
| * E-2. |
Overall, how satisfied are you with GCC's performance? |
10
9
8
7
6
5
4
3
2
1
|
| |
Suggestions and comments on GCC's performance, or which part of our service needs the most improvement.
|